1. Payment - We accept Paypal payments through which customers may use any major credit card (Visa, MasterCard, AMEX, Discover) or Paypal account for payment.  We accept US sales only, shipping to contiguous 48 states, no APO/FPO or forwarding to non-continental U.S. territories.  Customers must maintain a working email address and open Paypal account for all transactions, payments or refunds, or store credit will be applied. 

Orders begin processing after paid, but stock availability can change during processing so please allow approximately 10-14 business days for processing before shipping (or as noted in specific ad), unless back ordered. Customers must provide a valid shipping address for standard USPS and are encouraged to purchase insurance to cover any possible loss (can add to cart or email to inquire). Any additional special shipping service needs customer emailed request and payment (such as signature confirmation or expedited shipment, 1-2 day delivery).  Not all items are available for expedited shipping so customers must inquire about availability first.

Customers will receive an emailed shipment notice with confirmation number upon shipment.  We are not responsible for shipment or carrier delays, misdirected or lost packages as shipping times are estimates and not guaranteed. Customers must make any claims for uninsured loss, misdirected or damage to the shipping carrier. Multiple or back ordered items may be shipped in separate packages.

Cancellations and Refused Orders: Order processing begins after payment and if needed, any restock items per customer's specific size, color or quantity, are ordered from the manufacturer. Order cancellations (except allowed back orders confirmed by our email) need to be requested before shipped, within one day or may incur a 15% per item late cancellation fee or may receive refund or store credit, at our discretion. 

2. Returns - Because of the intimate nature of some garments, please check your choices and sizes very carefully before ordering (sizing charts are provided) because INTIMATE CLOTHING ITEMS MAY NOT BE EXCHANGED OR RETURNED FOR SANITARY REASONS AND ARE FINAL SALE.  Returns are limited to UNUSED, UNDAMAGED, NON-INTIMATE ITEMS ONLY (no split or partial item sets) within 7 days for store credit only and must receive our approval RA# email first.  Any intimate clothing items (including, but not limited to, sets containing or items that contact intimate areas or crotch like panties, thongs, G-Strings, teddies, body stockings, briefs, hosiery as well as lingerie, vinyl, wigs, swimwear, etc.) and costumes are FINAL SALE and MAY NOT be exchanged or returned.  COSTUMES and gift set items are non-returnable and are FINAL SALE.  Any allowed returned item must be unused and undamaged, in original packaging and in same new condition for store credit only (less 15% restocking fee) with our RA approval email. If we make any shipping mistakes, we will replace with the same corrected size or color product.

Contact us using our online form to request our REQUIRED EMAILED (RA#) ITEM RETURN AUTHORIZATION EMAIL FIRST within 7 days of delivery. Any shipping or insurance costs are non-refundable.  Once our emailed item RA# is received, you must return the item within 7 days, after which the return RA will expire. Any unauthorized items included in the package without our item RA authorization, will NOT be credited and may be either returned at sender’s expense or discarded at our option.  Customers must pay any return shipping costs and provide a return tracking number to verify return before a store credit will be issued.

Any unauthorized packages returned without our emailed RA, either refused by the buyer, opened or unclaimed and returned to us are subject to either up to a 25% restocking fee per item (S/H, insurance costs are non-refundable) for store credit or will be refused or returned at customer’s expense, at our discretion. Upon receipt of an authorized RA returned item and inspection approval, authorized RA returns will be issued that item's store credit amount, less a 15% restocking fee per item which can then be used for any new item order.  (Courtesy or special store discounts expire on dated coupon as issued.)

Back ordered items will be shipped when restocked unless customers notify us to request cancellation if possible and receive our email verification.  Please login to check your account status for any changes and email us with any substitution requests. Since manufacturers often make duplicate products, (usually hosiery and body stockings) we may occasionally substitute only same items from different manufacturers.

We are not responsible for customers incorrect email addresses, misdirected email, full email mailboxes or anything that produces "bounces" or returns as undeliverable and prevents email communication. Customers must provide an accurate working email address and must add our Fierynights.com domain to "allow" list if spam filters may be used. Please check your "spam" folder in addition if you do not receive a reply from us. Customers may be requested to provide a secondary email address, emailed through our online form in case there is a problem with their primary email address.

Email support available during regular business hours: M-F 9 am-5 pm EST.  For any order questions, provide your name, email address and order number, as any status information is through email and order payments are not accepted by phone (through Paypal only).   Please allow us 24-48 hours to research your order and respond before disputing a purchase as miscommunications and lost or blocked emails by customer's spam filters can be an issue. We will make every effort to answer questions as soon as possible.

3. Warranties and Disclaimers: We attempt to describe all manufacturers’ items as accurately as possible but cannot warrant that all photos, descriptions, or content are without error, complete or current. Customers only remedy for items that appear to differ from the description to a significant degree, is to return or replace it with the same item at our discretion for FieryNights.com store credit only. Images shown may differ from the actual product and manufacturers may alter products without notice at anytime.

Products are inspected and pre-packaged directly from the manufacturer so customers must contact the product’s manufacturer concerning any quality, design, defect, or claim about any manufacturer’s implied or written warranties as we are not responsible for these.  We may offer limited correction at our option, including determining if defective, or may replace manufacturer's defective items (but not damaged items) with the same item within 7 days of receipt. Our complete liability shall not extend beyond the full credit amount for any item that may be in question in any order.  We reserve the right to refuse or refund customers for any order for any reason.

4. Privacy Policy - At FieryNights.com we take privacy issues very seriously and are committed to ensuring our users that their information is safe.  We minimize the collection of your private information and we will not ask for more information than necessary to operate a safe and efficient site for our users. We reserve the right, however, to ask for additional information if necessary.

We have a certified security certificate ensuring strong, SSL encryption protection on our order pages so all of your personal information is always safe on our site. We take the safety of your transactions very seriously and will not rent or share personal information provided to any third party, except for personal information collected that may be transferred and shared in the event of a site sale, or as required for any orders, business transactions or legal compliance. We will attempt to contact you by email but in the event there may be a problem with email, we reserve the right to contact you by phone or postal mail to resolve any issues.

By using our site, membership or ordering processes you acknowledge you have legal authority, right, permission and ability to do so and have read and agreed to all of our terms and to abide by all of our policies.  You also agree we may use your personal contact information for various purposes relating to business transactions, including those to inform you of site changes or promotional activities on our site as needed, or that may be transferred and shared in the event of a site sale, or for any official legally required compliance. We reserve the right to amend any of our policies at anytime at our discretion and it is the responsibility of users to read and agree to the posted policy or if they do not agree, must not use and instead leave the site. This site is intended for purchasing intimate clothing and related products.  Any visitors for whom this is not appropriate, are requested to leave and not to use this site.  By using any part of our site or placing an order, customers acknowledge agreement with our policies and further agree not to dispute them in any way. We are not responsible for the privacy practices or content of any links from FieryNights.com to any outside sites.